Refund policy

All UNSILENCED products are made to order in small batches. Orders are produced collectively after a sales window closes. Once a sales window closes, production begins and cancellations are no longer possible. If you need to cancel your order, you must do so before the sales window closes by contacting us at info@unsilenced.co.

Returns

We accept returns within 14 days of delivery. To be eligible, items must be in their original condition, unworn, unwashed, with tags attached and in original packaging. Proof of purchase is required.

To initiate a return, contact us at info@unsilenced.co before sending anything back. Items returned without prior authorisation will not be accepted.

Return shipping address will be provided upon approval.

Damages and Issues

Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve it.

Non-Returnable Items

We do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, return the original once approved and place a new order separately.

European Union

If your order is shipped to the European Union, you have the right to cancel or return within 14 days of receipt for any reason, provided the item is in its original condition with proof of purchase. As our products are made to order, this right applies to the received item only and does not apply to orders cancelled after the sales window has closed.

United States and Canada

Customers in the United States and Canada are subject to the 14-day return policy outlined above. Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@unsilenced.co.