Refund policy

All UNSILENCED products are made to order in small batches. Orders are produced collectively after a sales window closes.

Order Cancellations Once a sales window closes, production begins on your item specifically and orders cannot be cancelled. See region-specific rules below.

Returns We accept returns within 14 days of delivery. To be eligible, items must be in their original condition, unworn, unwashed, with tags attached and in original packaging. Proof of purchase is required.

To initiate a return, contact us at info@unsilenced.co before sending anything back. Items returned without prior authorisation will not be accepted.

Return shipping address will be provided upon approval.

Damages and Issues Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve it.

Non-Returnable Items We do not accept returns on sale items or gift cards.

Exchanges To exchange an item, return the original once approved and place a new order separately.

European Union Notwithstanding the Order Cancellations policy above, customers with a delivery address in the European Union have the right to cancel at any point from order placement through 14 days after delivery, including while the item is still in production. To cancel or return, email us at info@unsilenced.co, we will confirm by email and process any applicable refund accordingly.

United States and Canada Customers in the United States and Canada are subject to the 14-day return policy outlined above. Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.

Refunds Once your cancellation or return is confirmed, we will notify you by email. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@unsilenced.co.

Contact For any questions about cancellations or returns, contact us at info@unsilenced.co.